Overview
Refund and Returns Policy
Last updated: 21 August 2026
Thank you for supporting independent artists. We want you to be happy with your purchase. Because our products are made to order through a print-on-demand fulfilment service, our returns and refunds process differs from that of a traditional retail store.
1. Print-on-Demand Products
Our products, including art prints, T-shirts, mugs and other merchandise featuring original artwork, are produced specifically for you after an order is placed.
Because each item is made to order, we generally do not accept returns or exchanges simply because you change your mind, order the wrong size, or no longer want the product.
Please check product descriptions, measurements, size guides and other product information carefully before placing your order.
2. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from the product you ordered, please contact us as soon as reasonably possible.
To help us resolve the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs showing the damage, defect, printing issue or incorrect item.
- Photographs of the packaging where relevant.
We may ask you to provide additional information or photographs so that we can investigate the problem with our print-on-demand fulfilment provider.
Where the item is confirmed to be defective, damaged in transit, or incorrectly produced or fulfilled, we will normally arrange an appropriate remedy, which may include a replacement or refund, depending on the circumstances and applicable consumer law.
You will not normally be required to return a faulty or incorrectly supplied item unless we specifically ask you to do so.
3. Items Damaged in Transit
Please inspect your order when it arrives.
If an item has been damaged during delivery, contact us promptly with photographs of the item and, where possible, the packaging in which it arrived.
We will work with our fulfilment and delivery partners to investigate the issue and, where appropriate, arrange a replacement or refund.
4. Incorrect Address
Please make sure that your delivery address is correct before completing your purchase.
If an order is returned to our fulfilment provider because an incorrect or incomplete address was supplied, we may be able to arrange a replacement shipment. Any additional shipping or fulfilment costs may be your responsibility where the original address was entered incorrectly.
If an order is delivered to the address supplied at checkout, we cannot guarantee that we will be able to recover or replace the item if the address was incorrect.
5. Incorrect Size or Colour
For clothing and other products where size or colour options are available, please carefully check the relevant product information and size guide before ordering.
Because products are made specifically in response to each order, we do not generally accept returns or exchanges for an incorrect size, colour preference, or ordering mistake, unless required by applicable law.
If the item itself was produced incorrectly or does not correspond with the order you placed, please contact us and we will investigate.
6. Change of Mind and Cancellations
Because our products enter production shortly after an order is placed, cancellation requests may not always be possible.
If you need to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to accommodate cancellation requests where production has not yet begun.
Once an order has entered production or has been fulfilled, cancellation may no longer be possible.
Nothing in this section affects any statutory cancellation or withdrawal rights that may apply to you under applicable consumer protection law.
7. Refunds
Where a refund is approved, it will generally be issued to the original payment method used to place the order.
The time it takes for the refund to appear in your account may depend on your bank, card issuer or payment provider.
We cannot be responsible for delays caused by your payment provider after a refund has been processed by us.
8. Consumer Rights
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection legislation.
If you are purchasing from the UK or another jurisdiction that provides statutory rights relating to faulty, misdescribed or incorrectly supplied goods, those rights continue to apply.
Where applicable law gives you a right to cancel an online purchase within a specified period, that right may apply even where our standard policy does not otherwise provide for returns. Certain made-to-order or personalised goods may be excluded from statutory cancellation rights where the relevant legal requirements are met.
9. How to Request a Refund or Replacement
Please contact us using the contact details provided on our website and include your order number and a description of the issue.
For damaged, defective or incorrect products, please include photographs with your request where possible.
We will review your request and respond with the next steps.
10. Print-on-Demand Fulfilment
Our products are produced and fulfilled through a third-party print-on-demand service. This means that products may be manufactured at different fulfilment facilities depending on the product, destination and availability.
Although we work with our fulfilment provider to resolve production and delivery problems, our responsibility to you remains subject to the consumer rights and other legal protections applicable to your purchase.
11. Contact Us
If you have any questions about this Refund and Returns Policy, or if there is a problem with your order, please contact us through the contact information provided on our website.
We are always happy to investigate genuine problems with orders and will aim to resolve them fairly and promptly.